Privacy Policy

Last updated: January 2025

1. Introduction

TEKlaB Medical Analysis Laboratory Tarik El Kheir ("we", "our", "us") is committed to protecting the privacy and security of your personal and medical data. This privacy policy explains how we collect, use, store, and protect your information.

2. Data Collected

We collect the following types of data:

• Identification data: name, surname, date of birth, gender, address, phone number, email address
• Medical data: test results, medical prescriptions, relevant medical history
• Administrative data: CNOPS/CNSS number, insurance information, treating physician contact details
• Browsing data: cookies, IP address (for our website)

3. Purpose of Processing

Your data is used to:

• Perform prescribed medical analyses
• Transmit results to the patient and prescribing physician
• Ensure medical follow-up and traceability
• Manage billing and reimbursements (CNOPS, CNSS, insurance)
• Comply with our legal and regulatory obligations
• Improve our services

4. Legal Basis

The processing of your data is based on:

• Execution of the care contract
• Compliance with our legal obligations (medical record retention)
• Your explicit consent for certain processing
• Legitimate interest (service improvement)

5. Data Retention

In accordance with Moroccan regulations:

• Test results are retained for 10 years
• Administrative data is retained for the duration necessary to manage your file
• Browsing data is retained for a maximum of 13 months

6. Data Security

We implement appropriate security measures:

• Encryption of sensitive data
• Access restricted to authorized personnel
• Secure backup systems
• Staff training on confidentiality
• Secure premises

7. Data Sharing

Your data may be shared with:

• Your prescribing physician
• Social security organizations (CNOPS, CNSS)
• Your health insurance (with your consent)
• Health authorities (when legally required)

We never sell your data to third parties.

8. Your Rights

In accordance with Law 09-08, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion (subject to legal conditions)
• Right to object: object to certain processing
• Right to portability: receive your data in a structured format

To exercise these rights, contact us at: privacy@teklaboratoire.com

9. Cookies

Our website uses cookies to:

• Ensure the proper functioning of the site
• Remember your language preferences
• Analyze traffic (analytics cookies)

You can manage your cookie preferences through your browser settings.

10. Contact

For any questions regarding this policy or your personal data:

11. Changes

We reserve the right to modify this policy at any time. Changes will be published on this page with a new update date.